Rod Davis is President and CEO of the Better Business Bureau Serving Southeast Florida and the Caribbean. Mr. Davis serves on the Board of the BBB Institute for Marketplace Trust, previously served on the Board of the Council of Better Business Bureaus, Chaired the Ethics Partnership Council for Palm Beach County and is a consumer advisor to the National Insurance Crime Bureau.
Mr. Davis previously served as Senior Vice President, Marketing, Programs and Partnership at the Council of Better Business Bureaus and President of the BBB Institute for Marketplace Trust. During his tenure at the CBBB, Mr. Davis served on the Board of ASE, managed the integration of BBB data into the FTC’s Consumer Sentinel Database, partnered with FINRA to develop and deliver a campaign to fight financial fraud and developed a cross border dispute resolution program between Japan and the United States.
Mr. Davis encourages the use of effective customer service strategies to build marketplace trust and promotes effective self-regulatory solutions to resolve industry challenges. Mr. Davis has presented to national conferences for various industries, developed programs to resolve marketplace disputes and routinely shares information with media to inform and educate consumers and business audiences.