As the leading expert on debt settlement compliance and regulation Mr. Birnbaum, the President of the American Fair Credit Council will update professionals on the current ‘State of Debt Settlement.” Awareness of newly implemented state laws, consumer protections and how new relief approaches will impact both consumers and settlement organizations is a must. Find out what to expect from the CFPB, FTC and state regulators regarding licensing requirements for this industry as well as new marketing approaches to adjust to new compliance issues.

Mr. Pahl being the “former” deputy director of the CFPB from 2018-2020 can provide clear insight on how the recent political changes could affect the financial services industry and how to respond. Prior to the CFPB, Mr. Pahl was the  Acting Director of the Bureau of Consumer Protection at the Federal Trade Commission (“FTC”) from 2017-2018 and will share what changes may happen with current TSR regulations. Immediately following the presentation will be open questions from the audience.  You don’t want to miss this opportunity!

Jennifer will review the changes to the AFCC Best Practices Checklist, and share her experience on how best to prepare for a successful accreditation audit.

Greg Regan, author of the AFCC commissioned “Regan Reports” will provide an update and key takeaways from the recently released 2020 version which is the fourth in the series.  Additionally, Will Dobbie will provide details of his peer review of the Regan reports which examined the methodology analyses and results of the series. Don’t miss this opportunity to hear about the only definitive analysis of the consumer value delivered by the debt settlement industry.

Mr. Davis knows debt relief, he knows ratings, and he will discuss the BBB’s present day process for managing, rating and improving scores. Every company in our industry relies on its BBB rating or wishes it was higher or more stable. Learn from the expert on how to work with your BBB to grow positive feedback about your business and industry and meet Rod personally.

This panel will be discussing the challenges faced during this time negotiations and collections. And how to manage teams remotely.

Marc will speak to the latest technology trends regarding Ai/ML and speech analytics. The importance of effectively managing your sales to increase conversions through speech analytics and more importantly monitoring compliance. This is a powerful technology that will not only transform your sales team but is a great automation tool for customer service retention.

Michael will give an overview of the current market trends as well as insights into Covid-19’s impact on M&A and valuation in the debt settlement industry.   He will also touch upon how deals are being done virtually and how he sees the market evolving for the remainder of the year and into 2022.