Join the Women of Debt Relief for lunch with keynote speaker and author of “It’s How You Say It” Barbara Teicher.

National Opinions on Debt Resolution

Join us as we discuss the latest research from Quadrant Strategies as we continue to explore the language surrounding our products, our industry, and the AFCC, with proven data from the experts examining opinions from diverse elite audiences and the general public.
Afshin Mohamadi, Partner, Quadrant Strategies

The Situation on the Ground with Steve Boms

Sit down and explore the status of debt resolution with legislators and regulators from across the country with Steve Boms, President of Allon Advocacy and Director of Legislative Affairs for the AFCC. He will provide highlights from the past months as well as an update on where he sees the industry moving in 2023.

Steve Boms, President, Allon Advocacy

AFCC Executive Board Election

All conference attendees are invited to this high energy conference kickoff event.   This is the perfect opportunity to network and enjoy cocktails and hors d’oeuvres in our Exhibitor Showcase.

Industry update
Attorney model legal requirements and correct setup
California in detail

Join members of the AFCC Standards Committee to hear the process behind how the committee chose marketing as a standard to explore and what the risks could be for the industry if we don’t self-regulate.

Moderator: Steve Boms, President, Allon Advocacy

Panelists:

Dan Frazier, CEO, Century Support Services

Sean Fox, President and Chief Revenue Officer, Freedom Debt Relief

Nima Vahdat, EVP, General Counsel & Chief Compliance Officer, Americor

Jeff Biesman, Chief Marketing Officer, National Debt Relief

Many of us think we protect our companies from a security breach. Or we haven’t thought about it. But, in the last three years, there has been a significant increase in data breaches, which is on the CFPB’s radar. Learn about recent data breaches and their consequences for the industry. This panel of experts will guide and share insights on how to protect your consumers and your company.

Join us for an insightful and candid discussion with Douglas Holtz-Eakin, a distinguished economic adviser to policymakers and regulators. He is the former director of the Congressional Budget Office and former chief economist of the President’s Council of Economic Advisers. Amidst a challenging economic environment for consumers, Dr. Holtz-Eakin will provide insight into how policy decisions coming out of the pandemic are impacting our country now and what to expect in the future.

AFCC Marketing Standards:

Join two industry experts as they provide an analysis of the proposed AFCC marketing and advertising standards. Provide real-time feedback on the proposed standards.
Robert Linderman, Consultant, AFCC

Michael Thurman, Founder, Thurman Legal

Resources for outsourcing customer service and other functions:

Gain actionable insights and practical solutions through this interactive session on outsourcing. Learn about outsourcing both in the U.S. and to offshore facilities.

Jared Schagrin, CEO, Call Center Pros

Safia Khan,HR Director, Call Center Pros

The Economic Environment and how it affects the value of D.S. Companies

Does the current economic environment affect your ability to raise capital? Does the increase in consumer credit in the U.S. make your business a better opportunity for investors? Hear from experts in the fields of M&A, valuation and raising debt/equity on growing in today’s environment and how to position your company to attract the right type of capital.

Michael Lamm, Co-Founder & Managing Partner, Corporate Advisory Solutions

James Shanahan, President, NexGen Financial

Licensing for Debt Settlement Companies- Applications, Bonds and Advice

Learn about the requirements for debt settlement license applications, how to prepare for and apply for state licensing.

Yarly Franco, Paralegal, Greenspoon Marder LLP

Pick up a “morning after” eye opener as you join us for the last day of the conference and a riveting presentation by Dr. Anamaria Lusardi.

Dr. Annamaria Lusardi, University Professor of Economics and Accountancy at George Washington University and founder and academic director of the Global Financial Literacy Excellence Center (GFLEC), will present research on financial fragility, the personal finance index, and why financial education is important for the financial and debt resolution industry.

Learn about third-party payment processing innovations and what new regulations could affect the industry.

Moderator: Marsha Jones, President, Third Party Payment Processors Association

Panelists:

Sanj Goyle, Entrepreneur-In-Residence, CFTPay

Kurt Grossheim, CEO, Global Holdings

Sara Paquette, Executive Vice President of Client Relations, Reliant

Juan Cahue, COO, Debt Pay Gateway

Your marketing is good, and enrollments are up, but is your retention? What is the point of the cost of enrollment if you can’t retain customers? From the first contact through plan completion, hear from experts in customer service, marketing, operations, and sales about techniques for reducing NSFs and customer cancellations before the first payment to retaining customers through the customer lifecycle.

Moderator: Teresa Dodson, Founder & CEO, Greenbacks Consulting

Panelists:

Natalia Brown, Chief Client Operations Officer, National Debt Relief

Jim Navarre, COO, Century Support Services

Jeffrey DeLage, Chief Marketing & Operations Officer, Financial Freedom Group

Janneen Jackson, CEO, Monarch Beach Corp