Fall 2018 – Las Vegas, NV
Conference Details
The AFCC 2018 Fall Conference was held September 23rd and 24th at Encore at the Wynn in Las Vegas, Nevada. This year’s conference kicked off with the AFCC Golf Classic event held at the Siena Golf Club and Sponsored by Global Client Solutions. AFCC President, Robby Birnbaum opened the conference, updating attendees about the latest news and regulatory issues affecting the industry. Featured speakers also included K (Ghandi) Eswaramoorthy of the Consumer Financial Protection Bureau, Mark Hutto and Christopher Gramlich from Real Time Resolutions, Inc., a leading collection agency in Dallas, Texas, and Steve Boms of Allon Advocacy, who introduced the attendees to the newly formed Consumer Financial Empowerment, Political Action Committee. Click the Read More button below to view the full agenda for the 2018 Fall Conference and Golf Classic.
The conference started off with opening remarks from Robby Birnbaum, AFCC President, who addressed the standing room only crowd of attendees and new members and discussed recent regulatory issues facing the debt settlement industry and provided an update legislative lobbying activities being performed by the association. Attendees also heard from a number of industry leaders on topics ranging from technology, marketing, and compliance.
Event Agenda Details
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2:00 pm-3:00 pm
Registration Open
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3:00 pm-3:15 pm
Conference Welcome
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3:15 pm- 3:45 pm
YOU’VE GOT PAC! Consumer Financial Empowerment PAC
Successful organizations and industries that engage with policymakers at the local, state and federal levels bolster advocacy strategy by using political giving. Steve Boms,
President of Allon Advocacy, LLC, will enlighten you on the fundamentals of political contributions and provide updates on the newly created industry’s Political Action
Committee (PAC) – that seeks to support candidates for office who support The AFCC’s policy agenda. -
Understanding and Improving Customer Draft Trends
A discussion on strategies and tools available to help understand, analyze and improve your customer’s draft performance. Vendors and 3rd party tools and services available that can be leveraged for better clarity into their financial position. Development of strategies utilizing historic data and commercially available services to identify customers at risk and improve retention.
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4:15 pm-5:30 pm
Success on The Sales Floor – Structure Tiers, Commissions, Expectations
Escape from guesswork when it comes to strengthening your sales team! Understand how to implement steady growth, success and support throughout the sales floor. Your team of professionals should feel ready to handle everything that comes their way with confidence, promotions and staying motivated to succeed as they settle debt daily for consumers.
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4:15 pm-5:30 pm
100% Compliant – 100% Certain! Execute New Marketing Strategies with Authority
If you’re building & investing in new successful marketing strategies but they are not compliant, it’s over. Losing trust in your brand with all you’ve invested can be an
overwhelming, unnecessary loss. DO IT RIGHT by learning the latest updated compliancy issues, rules and regulation in this incredibly important round table of concrete guidelines and checklists. -
4:15 pm-5:30 pm
EVERYTHING DIGITAL: Acquire New Customers Where They Are: ONLINE!
Billions Worldwide, Multi MILLIONS in the USA with heavy debt are using online banking, social media, SMS, website and digital response. This number continues to
climb as more people trust digital media platforms in which to engage life’s problems, especially settling #Debt. Are you UP TO DATE and ready to integrate your Debt Settlement Business with Big Digital Reach to help new consumers? -
4:15 pm-5:30 pm
TCPA and the Power Over Conversational Text Messaging
The Telephone Consumer Protection Act can feel like a big road block to helping people lower debt. How can you see and use it as an advantage instead? Yes, that’s
possible. Understand TCPA best practices in Debt Settlement and enjoy contact reach and engagement with your consumers. Everyone texts, and so do your clients who
expect success when reaching out to you for help. Find out how to “TCPA” your business correctly, successfully and grow. -
Your First Party Call Center Profitability Blueprint
Call-Center Health is vital to debt settlement success and the heartbeat to gauge future retention. Dig into the details of how to structure your center for powerful results. Get answers, review and update your center’s strategy: Is your business growing at a rate that is exceeding the limits of your current call center capacity? Are you finding it difficult to staff your call center while maintaining profitability? Do you have an opportunity to consolidate repetitive call center work flows? Sit down and learn from this First Party Call Center Strategies round table. Experts from Real Time Solutions will lead an interactive conversation around various first party call center workflows that address these questions.
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State Licensing – Getting Prepared, What to Expect and How to do it right.
Seventeen states require Registration and Licensing in order for you to conduct Debt Business within. Compliancy is always the first step in stepping into that state’s
consumer debt needs. Expedite your reach by knowing how to open up more compliant business in more states. More importantly, gather the specific information you need about each Requirement that is different from one state to another. Don’t get bogged down or overwhelmed assimilating state laws – instead, see you at this roundtable to get answers with clarity. With trillions of credit card debt needing your resolve, you’re needed everywhere! Here’s how to get “there”. -
4:15 pm-5:30 pm
Negotiations: How to Manage Creditor Intelligence and Implementing Strategies that Work!
KNOWLEDGE IS POWER! Once you have the 411, it’s easier to create a Successful Action Plan that Works, but also Consistent. Before implementing your success strategy, Know Thy Creditor well! The secret to maintaining and mastering accurate intel is the secret key to the top settlement negotiation, leaving nothing on the table. Leave THIS table knowing how to effectively help-you-help-your-negotiation-team run flawlessly by also knowing the creditor with detailed insight by asking the right questions. In turn, this roundtable will be the gift that keeps on giving which is results for your clients. Never fail at knowing what you don’t know.
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4:15 pm-5:30 pm
TECHNOLOGY WINS! Make Loan Approvals Easy and Scale Big
Manual labor isn’t why you joined the debt settlement industry. With the increase in companies lending to their clients or out-sourcing loans, how does your organization deal with loan approvals? If your CRM doesn’t do this seamlessly, GET HERE! Your slowing down your process and growth, and both you and your client are wasting time instead of getting rid of debt. Not good. Leaving this a manual process gives you zero ability to scale. Experience how new technology works and how using it can expedite your loan approval process for your clients and increase loan approvals. Everybody Wins.
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5:30pm-7:30pm
Welcome Reception
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8:00am-8:45am
Breakfast
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8:45 am-9:00 am
Welcome
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9:00 am -10:30 am
AFCC Industry and Compliance Update
As the leading expert on debt settlement compliance and regulation Mr. Birnbaum, the President of the American Fair Credit Council will update professionals on the current
‘State of Debt Settlement.” Awareness of newly implemented state laws, consumer protections and how new relief approaches will impact both consumers and settlement organizations is a must. Find out what to expect from the CFPB, FTC and state regulators regarding licensing requirements for this industry as well as new marketing approaches to adjust to new compliance issues. -
10:30 am- 11:00 am
Asset Protection Consideration When Counseling Clients
Understand the different asset protection tools in use by clients today from traditional domestic tools like LLC’s and Partnerships to Foreign and Domestic asset protection
trusts, including The Bridge Trust™. Understand how to identify and work with clients who have existing planning place, and when to advise that asset protection would be effective with current or future issues. -
11:00 am-11:30 am
Networking Break
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Lending to Consumers in Debt Settlement
This panel will explore the pros and cons of Lending to debt settlement clients. This will be reviewed from both sides; as the Lender providing loans and from the debt settlement company initiating them.
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12:00 am-12:30 pm
PR for the debt settlement industry
AFCC is now working with a Public Relations firm Herald Group to work hand in hand with our lobbying efforts and to spread the word about all the good work we our business does for consumers. Come listen to what AFCC plans to do over the next year.
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12:30 pm – 1:00 pm
AI: How to triple your conversion rate by blending the power of artificial intelligence and human intelligence.
Marketing and sales has dramatically changed during the last decade. The most successful companies are creating and using digital marketing technologies to understand their audience in ways that were unattainable just a few years ago. We have moved from dialing for dollars to sophisticated, 24/7 digital interactions that focus on the mind and behaviors of prospects. Learn how to humanize communication with systems that connect to your market and listens to your prospects. The result is a deeper engagement with your audience and a brand-new way to build trust and drive more interest to your company. It is smart, intuitive and flat out works. This approach works at the intersection of consumer psychology, marketing science, and
technology. New ways of managing and understanding prospects are here. Artificial Intelligence and the psychology of a fully online environment of attracting, converting and retaining customers is the way of the future. This presentation will address the
changes needed in today’s business marketing to better understand and respond to consumers in the digital world -
1:00 pm-2:00 pm
Lunch
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2:00 pm-2:45 pm
CFPB: Bureau and Debt Collection
Gandhi will provide our attendees with an overview with special focus on rule making, consumer financial education resources available at the bureau and debt relief topics.
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“State of the Collection Industry”
This session provides insight regarding the M&A landscape among Debt Purchasers and Accounts Receivable Management (ARM) firms. Michael will discuss critical M&A trends and valuation drivers, as well as provide observations about the market for ARM. This session is an important element to any executive’s knowledge base, whether their firm seeks to grow through acquisition, sell, raise capital, or simply get informed for the future.
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3:15 pm-3:30 pm
It’s All About Compliancy
Learn more about how to legitimize your monthly fees by providing your customers with an exceptional program that protects their monthly payments and helps them save money each year. Find out how ARS can help by protecting their payments through an insurance product called involuntary unemployment insurance. ARS has over 30 other products that your customers may find exciting.
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3:30 pm-4:00 pm
Networking Break
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AFCC Federal and State Legislative Update – Wins, Losses and the battles ahead
The AFCC has been hard at work in state capitols across the country and in Washington,
D.C. Join Bob Linderman, the AFCC’s Vice-President, and Steve Boms, President, Allon
Advocacy, LLC, for an overview of the AFCC’s legislative and regulatory progress to date and for a look ahead to where the AFCC plans to engage in the future. -
4:45 pm-5:15 pm
Big money, investment and growth in debt settlement
Join us for a discussion about the big money fueling debt settlement companies today. We will explore everything from contract purchasing, raising capital to grow your existing business to acquisitions.
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5:30 pm-7:30 pm
Closing Reception
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