Fall 2018 Mark Hutto

Mark Hutto SVP of Business Development & Client Services Real Time Resolutions, Inc.

Since 2009, Mr. Hutto has served as the SVP of Business Development & Client Services at Real Time Resolutions (RTR), a first and third-party mortgage servicer, debt collector, and business process outsourcer. Mr. Hutto and his team are charged with fostering new and maintaining existing client partnerships. Previously, he was the Director of Client Services at Capital Lending Strategies. Other executive experience over his 26-year career includes time with The Associates / Citibank, Sprint, FirstPlus Financial, and NCR. He received his bachelor’s degree from the University of Missouri.

Session Details

Your First Party Call Center Profitability Blueprint

Sunday, September 23, 2018

4:15-5:30 pm

Call-Center Health is vital to debt settlement success and the heartbeat to gauge future retention. Dig into the details of how to structure your center for powerful results. Get answers, review and update your center’s strategy: Is your business growing at a rate that is exceeding the limits of your current call center capacity? Are you finding it difficult to staff your call center while maintaining profitability? Do you have an opportunity to consolidate repetitive call center work flows? Sit down and learn from this First Party Call Center Strategies round table. Experts from Real Time Solutions will lead an interactive conversation around various first party call center workflows that address these questions.

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