Fall 2018 Christopher Gramlich

Christopher Gramlich Chief Operating Officer/President Real Time Resolutions, Inc.

Since 2007, Mr. Gramlich has served as COO and President of Real Time Resolutions, a first and third-party mortgage servicer, debt collector, and business process outsourcer. He is also President of Resolution Capital Advisors, LLC, a finance company that purchases non-performing mortgage and consumer assets. He has held multiple senior leadership positions during his 26 years in financial services. Mr. Gramlich received a bachelor’s degree in finance and in real estate from Southern Methodist University.

Session Details

Your First Party Call Center Profitability Blueprint

Sunday, September 23, 2018

4:15-5:30 pm

Call-Center Health is vital to debt settlement success and the heartbeat to gauge future retention. Dig into the details of how to structure your center for powerful results. Get answers, review and update your center’s strategy: Is your business growing at a rate that is exceeding the limits of your current call center capacity? Are you finding it difficult to staff your call center while maintaining profitability? Do you have an opportunity to consolidate repetitive call center work flows? Sit down and learn from this First Party Call Center Strategies round table. Experts from Real Time Solutions will lead an interactive conversation around various first party call center workflows that address these questions.

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